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Privacy Policy
Stake Casino operates under two Curaçao licences: one issued by the Curaçao Gaming Authority under registration number 145353, and a second issued by Curaçao eGaming under licence number 8048/JAZ.
Information we may collect
To operate an online casino safely and provide account services, Stake Casino may handle different types of information about players. The information collected depends on how the website is used, which features are accessed and what checks are required. Some information is provided directly by the player, while other information may be created automatically when the website or services are used.
Account and contact details
This may include information used to create and manage an account, such as a player’s name, date of birth, country or region, username, login details and contact information. We may also handle preferences, account settings, records of requests and communications with support. Accurate information helps us maintain a secure account and communicate about important service, security or account matters.
Identity and verification information
Where verification is required, the website may collect identity information and copies or details of verification documents. This can include information used to confirm identity, age, location or the authority to use an account. Additional information may be requested when necessary for security, responsible gambling, anti-fraud or compliance checks. Players should provide only information that is requested through the appropriate website or support channel.
Payment and transaction records
The website may handle information about deposits, withdrawals, wagers, account balances, payment methods and other transactions. Payment information may be processed by payment providers or other service providers involved in completing a transaction. Stake Casino may receive transaction details and confirmation information without necessarily receiving or storing all sensitive payment credentials.
Technical, device and usage information
When a player visits or uses the website, technical information may be collected automatically. This can include an internet protocol address, browser type, device type, operating system, language settings, approximate location, pages viewed, dates and times of access, referral information and records of interactions with the website. This information can help maintain website security, understand performance and improve the user experience.
Support and communications
If a player contacts support, we may keep the information included in the enquiry and any related correspondence. This may include account information, the subject of the request, attachments, verification details and records of how the request was handled. These records help us respond accurately, investigate issues and maintain appropriate service and security records.
How we use information
Personal information is used only for appropriate purposes connected with operating the website, providing services, meeting obligations and protecting players and the platform. Depending on the circumstances, information may be used to:
- Create, operate, maintain and secure a player account.
- Process deposits, withdrawals, wagers and other account transactions.
- Confirm identity, age, location and account ownership.
- Carry out verification, anti-fraud, anti-money laundering, security and risk checks.
- Detect, prevent and investigate suspicious, prohibited or unauthorised activity.
- Provide customer support and respond to questions, complaints, requests and data-rights enquiries.
- Maintain website functionality, troubleshoot technical problems and improve services.
- Understand general usage trends and assess the performance of website features.
- Send essential service, security, account or transaction communications.
- Send marketing communications where permitted and where the player has provided or otherwise has the required permission to receive them.
- Meet applicable legal, regulatory, tax, accounting and record-keeping obligations.
- Protect the rights, property, safety and integrity of players, the website and relevant service providers.
Information may be combined from account activity, verification checks, transaction records, technical data and support interactions where this is reasonably necessary for one of these purposes. We do not use information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.
Sharing information
Information may be shared with service providers that help operate the website and deliver services. Depending on the activity, these providers may support payment processing, identity verification, fraud prevention, technology, hosting, security, customer support, analytics or communications. They are expected to handle information for relevant services and security purposes.
Information may also be disclosed where reasonably necessary to meet a legal or official request, enforce applicable terms, investigate suspected misuse, protect safety or rights, or support the resolution of a dispute. Where information is handled by a provider in another country, appropriate steps may be taken to support secure and lawful handling.
Cookies, security and storage
Cookies and similar technologies
Stake Casino may use cookies and similar technologies to keep the website working, remember selected preferences, support login and account functions, understand how visitors use the website and help identify unusual or potentially harmful activity. Some cookies are necessary for core functions, while others may support analytics, performance or marketing activities.
Players can manage or delete cookies through their browser settings. Blocking or deleting certain cookies may affect website functions, account features or the way pages operate. Browser settings can also provide information about cookies before they are stored and may allow a player to control some categories of cookies.
Security measures
Reasonable administrative, technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. Measures can include access controls, secure connections, monitoring, authentication processes and internal procedures. No website, transmission method or electronic storage system can be guaranteed to be completely secure, so players should use strong, unique login details and keep them confidential.
Keeping information
Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable procedures.
Closing an account does not necessarily result in the immediate removal of every record connected with that account. Certain information may need to remain available to meet legal obligations, prevent fraud, resolve disputes, establish or defend claims, or maintain the integrity and security of the services.
Your privacy rights and enquiries
Subject to applicable requirements and reasonable verification, players may have rights relating to the personal information held about them. These rights can depend on the nature of the request, the information involved and any legal or security restrictions that apply.
- Access: request information about the personal data held about you and, where appropriate, a copy of that information.
- Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
- Deletion: request deletion of personal data where there is no continuing lawful or necessary reason to keep it. Deletion may not be possible for records that must be retained.
- Marketing consent: withdraw consent to marketing communications at any time. Players can also use an unsubscribe option included in a marketing message where available.
- Information about handling: ask general questions about how personal data is collected, used, shared or stored.
To exercise a data right or ask a privacy question, contact support@stakecasino-online.click. Please describe the request clearly and include enough information for the relevant account or records to be identified. We may need to verify the requester’s identity before providing information, making a correction or taking other action. This helps protect accounts and prevents personal information from being disclosed to the wrong person.
A request may be limited, delayed or refused where this is permitted or required by applicable obligations, including where providing the information could affect the rights of another person, compromise security, interfere with fraud prevention or conflict with record-keeping requirements. If a request cannot be completed in full, the reason and any available alternatives may be explained.
Marketing choices
Players can withdraw consent to marketing by contacting support@stakecasino-online.click. Essential communications about account access, security, transactions, service changes or other operational matters may still be sent because they are necessary to provide the service. Marketing preferences may take a reasonable time to apply across all communication systems.
This policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version published on the website will apply from its stated effective date. Players should review this page occasionally to stay informed about how information is handled. Continued use of the website after an update may be subject to the revised policy.